PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Oracle Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Oracle’s RightNow CX February 2012 Release Extends Capabilities of Leading Customer Experience Suite - The February 2012 release of Oracle’s RightNow CX Suite, the customer experience suite, has been enhanced with several key new capabilities designed to power great customer experiences (NASDAQ:ORCL) - Oracle.com
Oracle’s RightNow CX February 2012 Release Extends Capabilities of Leading Customer Experience Suite

 

NewswireToday - /newswire/ - Redwood Shores, CA, United States, 2012/02/29 - The February 2012 release of Oracle’s RightNow CX Suite, the customer experience suite, has been enhanced with several key new capabilities designed to power great customer experiences (NASDAQ:ORCL) - Oracle.com. NYSE, NASDAQ: ORCL

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Enhancements include a new Knowledge API, Multifactor Authentication, Facebook Conversation Access and improved Intent Guide functionality.

Knowledge as a Service Capabilities Powered by New Enhancements
Knowledge API allows businesses to enhance service quality and increase self-help opportunities by leveraging the RightNow Knowledge Foundation from any application, service or device, delivering Knowledge as a Service capabilities.

The Industry's Most Secure Cloud Environment Helps Increase Consumer Confidence
Multifactor Authentication (MFA) process strengthens authentication to help reduce the risk of data compromise. This feature is designed to build trust and increase confidence among consumers, further strengthening RightNow’s commitment to providing its customers with a secure cloud environment and to empowering companies with a high level of security.

Oracle’s RightNow CX suite has more compliance certifications than any other customer service cloud platform including: Department of Defense Information Assurance Certification and Accreditation Process (DIACAP); National Institute of Standards and Technology (NIST); Payment Card Industry Security Standards Council information security standard defined by the Payment Card Industry Security Standards Council (PCI -DSS / PCI-SSC); Health Insurance Portability and Accountability Act (HIPAA) of 1996; Statement on Auditing Standards No. 70 (SAS 70) and Statements on Standards for Attestation Engagements (SSAE 16); and Federal Information Security Management Act of 2002 (FISMA).

New Social Tools Enhance Customer Service
Facebook Conversation Access, a component of the RightNow Social Experience, allows organizations to subscribe to a Facebook page or RSS feed from within Cloud Monitor, which is a social media monitoring tool that lets brands listen and join conversations that consumers are having about a company’s products and services.

This tool empowers brands to improve service quality by automatically retrieving relevant posts and providing a contextual view of conversations and comments from across the social network.

Targeted sentiment detection on comments helps agents to prioritize activities and elevate the most pressing customer inquiries.

Intent Directed Virtual Assistant Enriches Customer Interactions
Intent Guide Virtual Assistant provides enhanced web chat experiences with threaded chat interactions to gather critical information from consumers utilizing natural conversational language. This feature helps to better identify customer intent and improve company responsiveness, increase conversion rates, and reduce operating costs.
On January 25, 2012, RightNow was acquired by Oracle.

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Reference herein to third party content, including analysis, opinions, predictions and statements, does not constitute or imply Oracle's endorsement of or concurrence with such content.

Aaron Wessels, Blanc and Otus
P: +1 415-378-8090 - E: awessels[.]blancandotus.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Oracle Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Oracle’s RightNow CX February 2012 Release Extends Capabilities of Leading Customer Experience Suite

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Oracle Corporation |
Publisher Contact: Susie Penner - Oracle.com 
+1 650-506-1973 susanne.penner[.]oracle.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Oracle Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Oracle Corporation / Company Profile


Read Software Most Recent Related Newswires:

LDiscovery Completes Acquisition of Kroll Ontrack
SYSPRO Opens a New Office in Nairobi, Kenya
Rocket Servergraph Professional Now Supports IBM i
JDA Solutions Selected by Coca-Cola FEMSA Mexico to Support its Innovative Supply Chain
CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics
Rush Health Selects InterSystems HealthShare to Integrate Health Records, Support Value-Based Care
IBM Launches New Bluemix Services with GitHub and Slack Integration to Speed App Development in the Cloud
Yellowfin Launches Analytics Industry’s First Virtualized Integrated Data Preparation Module
TIBCO Releases TIBCO Mashery Local API Management Solution for Hybrid Gateway Deployments
Comways and Altitude Highlight Flexible Solutions at Belgium Contact Center Congress

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  Triggr & Bloom





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)