Verint® Systems, Inc. today announced that several of its subject matter experts will present at upcoming conferences and online events. The sessions are designed to offer tips and perspectives on using the Voice of the Customer (VoC) to drive operational excellence and optimize enterprise performance; explore the benefits of implementing workforce management (WFM) among broader audiences; and highlight how to deploy and benefit from more strategic quality monitoring (QM) initiatives.
iBreakfast: “Money Speaks”
February 29; New York, New York
This 7:45 am. EST panel discussion titled “The Market Power of Speech Recognition” will explore how voice recognition is taking a larger role in many of today’s technologies. Has voice recognition come of age? What do mobile and web markets need to know about this technology and how to use it? Verint’s Daniel Ziv—vice president, voice of the customer analytics—will serve among the panelists, highlighting how advancements in speech analytics can help improve automated speech interfaces and transform both marketing and customer service operations.
2012 SWPP Annual Conference
March 7-9; Nashville, Tennessee
This year’s event, sponsored by the Society of Workforce Planning Professionals, will include a session with Verint’s Bill Durr, principal global solutions consultant. On March 8 at 9:30 am. EST, Durr will touch on “WFM Outside the Contact Center: The Lessons Learned” by highlighting Verint’s experience in implementing workforce management across the back-office operations and among branch-office employees.
Are You Listening to What Your Customers are Saying—Really Listening?
March 8; One Week Media Webinar
Is it enough to review a small percentage of calls or set up a Twitter search to monitor when your company name is mentioned? In this 1 pm. GMT session, Steph Patel—speech application specialist at Verint—will review the importance of capturing customer conversations across multiple media channels, and how the actionable intelligence drawn from such sources can help increase revenue, control costs and enhance company brands.
Global Forum Congress
March 12-14; Mexico City, Mexico
On March 13 at 4 pm. CST, Oscar Alban—principal global market consultant for Verint—will profile ways to create more strategic quality monitoring initiatives by taking into consideration the VoC. “Voice of the Customer is an Important Part of Quality Monitoring” will look beyond recording calls primarily for agent evaluation and encourage attendees to assess calls based on business goals and initiatives. The discussion also will review the significance of monitoring non-phone interactions, such as email and chat, and leveraging customer feedback to measure how they feel about a company’s service delivery.
Customer Feedback/Measurement/Voice of the Customer
March 21; London, United Kingdom
During this event sponsored by ICT Communications, Verint’s Helen Murray—consulting director, EMEA—will present the session “Who’s Afraid of the Big Bad Wolf?” The discussion, scheduled for 3 pm. GMT, will explore the pressures that organizations are experiencing to make better use of the data they already hold in order to increase revenues, reduce costs and boost compliance. Knowing where to start in managing this “big data” holds the key to winning the battle. Attendees will learn how to gather unstructured data from multimedia customer interaction channels; how to uncover intelligence to enhance decision making and shape customer strategies to improve performance; and how to combine contact center and back-office data into a single dashboard to give executives the knowledge they’ve been seeking.
For more information regarding these events, please visit the Verint website.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.