NewswireToday - /newswire/ -
London, United Kingdom, 2012/01/31 - Vicorp, the leading provider of service creation software for automated voice and video solutions, announced a software license agreement with Comviva, the global leader in providing mobile solutions beyond VAS - Comviva.com / Vicorp.com.
Comviva’s solutions are deployed by service providers in over 85 countries and power services to more than 850 million mobile subscribers globally.
Comviva will deploy xMP software as part of its self-service strategy for delivering enhanced customer service to customers and mobile operators throughout the Indian sub-continent and Africa.
Following an extensive supplier evaluation process, Comviva chose Vicorp as technology provider for creating and managing customer self-service portals for service providers across IVR platforms from a number of vendors.
Vicorp’s xMP rapid design GUI and component re-use capabilities are important to Comviva’s initiative because it enables self-service applications to be rapidly created, enabling a library of vertical applications to be built before tailoring for individual customers. Vertical applications and services can be deployed and centrally managed across a network of IVR media servers from multiple vendors. This approach allows Comviva rapidly create, deploy and manage services whilst at the same time allowing them to choose future best-in-class IVR engines that can run their applications without change.
“We are excited to be part of Comviva’s self-service initiative as it highlights the importance of being able to provide service providers with highly personalized services faster than ever before, in the language they choose, whilst fully protecting the investments made.” said Tony Davies, Vicorp’s Vice President of Worldwide Sales.
Comviva’s Head of Service Product Management, Madhavi Gupta said “With the initial deployment due for launch in early 2012, customers can expect fast, personalized self-service, using the latest VoiceXML technology. Comviva is thrilled to be partnering with Vicorp to offer world class leading edge services.”
Vicorp is an award-winning independent provider of Voice and Voice Biometric technologies for business. Its service creation platform, xMP enables the design, build, operation and support of sophisticated voice and video self-service applications. Its voice biometric platform, xSB, enables biometrics to be incorporated into any telephony-based service for authentication of the caller, which is becoming a standard element for highly secure telephone based transactions.
Comviva (comviva.com) is the global leader in providing mobile solutions beyond VAS. With an extensive portfolio of solutions spanning VAS infrastructure, applications delivery platforms and customer-facing applications, Comviva enables mobile service providers to enrich mobile users’ lives, whilst rationalizing costs, accelerating revenue growth and enhancing customer lifetime value. Comviva’s solutions are deployed by service providers in over 85 countries and power services to more than 850 million mobile subscribers globally.