Simultaneous with it new service offerings, Virtual Assistant Talent launched its spruced-up and newly improved website last January 30, 2012.
The new website offers users easy access to promotions and new service packages upfront. For clients to conveniently check-out and pay service packages, an e-commerce feature has been incorporated. As an effort to reach out to prospective clients, site visitors can now convey their comments or inquiries through online chat support or offline messaging to the virtual assistants in charge. “We wanted to bring our customers closer to us, so made content more accessible and our website more interactive”, says John Davern, the President and CEO of Virtual Assistant Talent, a Better Business Bureau accredited business.
“Website improvements are just endless as we always make sure that we are dynamic enough to be at par or ahead of the trend in the Virtual Assistant industry”, continues Davern.
In congruence to their mission of leading service quality, a Customer Management System (CMS) and Training Centre were set in place. The new CMS aims to make sure that all client inquiries are addressed and that clients have the avenue to monitor the work done by the VAs. The training centre offers modular courses not only to prep all employed virtual assistants for the job ahead but to also give clients a deeper understanding on how the business and its system work.
“We believe that our strongest point is as strong as our weakest link, thus we make sure that everyone in our team is very much equipped and ready to meet challenges presented to help our clients”, John emphasizes.
As Virtual Assistant Talent (virtualassistanttalent.com) turns two, John and his team of virtual assistants continues to provide personalized virtual assistance service which has gained a strong favour among solo or small business owners across the country. With the recent website updates and the team’s fervour, John is optimistic of what lays ahead this 2012.