Verint® Systems, Inc. today announced that Customer Interaction Solutions and Internet Telephony magazines have recognized it with two “Product of the Year” awards. The company received distinctions for its web-enabled Enterprise Workforce Management (WFM) and Impact 360® Recording™ software solutions. Key judging criteria that led to these honors included product innovation, ongoing success with customer implementations and an ability to stay ahead of industry trends.
Customer Interaction Solutions’ “Product of the Year” Award
Following its recent launch of the industry’s first fully web-enabled enterprise workforce management solution, this 2011 Product of the Year honor emphasizes the ways in which Verint demonstrates excellence and helps organizations maximize their technology investments and drive ROI. Verint’s vision demonstrates what an enterprise-wide approach to WFM can bring to the contact center, branch and back-office operations of organizations of all sizes. Its software is the first in its class to bring unified visibility into managing key workforce optimization (WFO) dynamics across customer touch points and communications channels.
Internet Telephony’s “Product of the Year” Award
As a recipient of this 2011 Product of the Year award, Internet Telephony editors recognized Verint’s Impact 360 Recording as a high-quality, innovative and reliable solution. The Verint recording software is designed to help contact center and customer service operations, as well as financial compliance environments, meet a wide range of needs—from recording transactions for financial and other regulatory requirements, to supporting liability management initiatives, to monitoring staff performance and process adherence. The solution captures, indexes and retrieves up to 100 percent of caller interactions in TDM, IP, mixed telephony and mobile phone environments. With the publication’s focus on advancing IP communications technologies, Verint was named for its track record of providing customers with innovative solutions and proven results.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.