Who: USAN, a provider of Multi-channel Customer Engagement solutions
What: TMC IT Expo and Cloud Communications Expo
When: January 31 - February 3, 2012
Where: Miami Beach Convention Center, Miami, FL
USAN will discuss customer engagement strategy and present its cloud-based contact center solutions at the TMC IT Expo and Cloud Communications Expo January 31- February 3 at the Miami Beach Convention Center. Customer Service and Telecommunications executives and management will be on hand to learn about the most up-to-date solutions available in the market.
The USAN Cloud includes customer contact solutions such as Interactive Voice Response, Automatic Call Distribution, Outbound Predictive Dialing and other customer contact and engagement capabilities—supported by a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.
At the upcoming Expo, USAN will showcase its hosted IVR solution as one of many initial channels in a comprehensive multi-channel customer engagement strategy.
With a 20-year history as an industry-leader in providing complex customer contact solutions, USAN’s IVR enables virtually any interaction preference and business process for self or assisted customer service. A broad range of speech applications available within the IVR—from basic “Press or Say” applications to directed dialog and complete,“Say Anything” natural-language applications—provide USAN’s consultants and developers the power and flexibility to design effective grammars, dialogs and personas for enterprises spanning industries.
Visit USAN at booth 435 for additional information and for a chance to win a brand new Mustang. Attendees will be invited to collect their Mustang Giveaway Card and stamps from participating vendors. For additional information on TMC IT Expo, visit itexpo.tmcnet.com/east12/.
USAN (usan.com) helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.