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Lexington, KY, United States, 2012/01/25 - DR JENNY MILLER is pushing the boundaries of customer service, offering a unique concierge service to accommodate a growing trend of patients travelling a long distance to undergo extensive dental treatment.
Recording a rise to 40 percent of patients travelling from out of town to receive dental treatment, Dr Jenny Miller decided to do something to help ease the strain on patients.
“Hundreds of our patients travel every year to see us so we know the stress of a long journey coupled with the physical strain of undergoing a lot of dental treatment, can sometimes be exhausting for patients,” said Dr Miller.
“We wanted to do everything we can to accommodate our patients so we came up with an all inclusive concierge service so our patients can have a positive, relaxing and efficient experience while undergoing intensive treatment.”
The team at Hamburg Expressions can recommend and even organize accommodation to suit patient requirements, arrange airport transfers, suggest the best restaurants to meet their tastes and can even advise on the best entertainment in the area.
“In offering this concierge service we are aiming to push the boundaries of customer service in the dental industry to create a personal and memorable experience rather than just ‘in and out’ dentistry,” she said.
“Our aim is to be at the forefront of dentistry so we always cater to our patients extra needs and requirements. We believe it’s those little added comforts that can go a long way.
“At Hamburg Expressions, once you step through our doors, all our focus is on you. We only schedule the minimum amount of patients so we can ensure the highest level of personalized service.”
With so many facilities near the practice, located directly off interstate 75, Hamburg Expressions is able to offer a variety of options to their patients.
“Our practice is located within 1 mile of 60 major retailers and restaurants so out patients have the luxury of choice when it comes to relaxing and unwinding after treatment and exploring what our beautiful city has to offer,” she said.
“We have even organized Christmas shopping tours for some of our patients who had to travel for dental treatment around Christmas time.”
Apart from accommodation, entertainment and transport to help patients, Hamburg Expressions can also improve the efficiency of the dental experience.
The on-site dental laboratory owned and operated by Dr. Miller’s husband, Neil Miller, means patients can have almost all dental restorations and materials manufactured on location.
This means Dr Miller doesn’t have to send anything to external labs to be manufactured, and the patient can have more work done in a shorter timeframe.
Neil Miller said he and Jenny pride themselves on their customer service, with the ultimate objective, to exceed the expectations of their patients.
“At our practice we always strive to provide patients with the latest and greatest treatments and products available and always work to push the boundaries of our profession for the benefit of our patients,” said Neil. Hamburg Expressions is a leading Cosmetic and Reconstructive Dentistry Practice located in Hamburg Pavilion in Lexington, KY and is dedicated to helping patients achieve beautiful, healthy smiles.
Dr Jenny Miller is an active member of The American Academy of Cosmetic Dentistry and has won various awards for her contribution to dentistry, including the 2005 AACD Smile Gallery Competition where she was awarded a Gold Medal.
700 Old Rosebud Road / Suite 160 Lexington, KY 40509