Maker of Bigfoot CMMS Landed Nearly 100 New Customers and New Sales from Existing Customers
Smartware Group, Inc., the premier provider of Bigfoot CMMS (computerized maintenance management software) for managing maintenance of facilities and production equipment, today announced that top line revenues grew 36 percent in 2011 compared to 22 percent in 2010.
“Nearly 100 new customers, including new divisions within existing client companies, and a customer retention rate of 90 percent added up to the 36 percent growth this past year,” said Paul Lachance, President and CTO of Smartware Group.
“Bigfoot CMMS customers continually report satisfaction with the product, from easy installation and managing maintenance of company assets to justifying new hires and replacing capital equipment to saving on maintenance costs that make executives take notice.”
Bigfoot CMMS is used by more than 1,500 companies around the world in more than two dozen industries to manage equipment maintenance. Bigfoot automates routine functions and ad hoc repairs. It captures all maintenance information for tracking, analyzing and reporting on specific assets. In 2011 Smartware Group sold Bigfoot to 100 clients in manufacturing, hospitality, entertainment centers and stadiums, aerospace, retail, food and beverage production and distribution, packaging and more.
Also in 2011, Smartware Group increased head-count in sales and operations, and added numerous Bigfoot product enhancements, including:
- greater flexibility in PM scheduling;
- improved reporting for greater ‘drilled down’ asset analysis;
- enhanced tracking of replacement parts inventory;
- barcoding work orders for easy access and retrieval.
About Smartware Group, Inc.
Smartware Group, Inc., headquartered in Center Harbor, N.H., develops and sells Bigfoot CMMS (computerized maintenance management software) for a variety of business environments, from manufacturing plant floors to convention centers and stadiums.
Since 2002, Bigfoot (bigfootcmms.com) has helped more than 1,400 customers worldwide improve facility and equipment maintenance operations with advanced capabilities that include preventive maintenance (PMs) and predictive maintenance, work order scheduling, maintenance requests, asset life cycle management, parts replacement inventory, and built-in reporting. Bigfoot CMMS’s native functionality paired with its intuitive design allows maintenance professionals to implement the solution and get results quickly, often in a matter of weeks.
Bigfoot is quick to implement, quick to learn, and quick to deliver results.