PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Enghouse Interactive

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Enghouse Interactive Announces the Latest Release of CallRex Call Recording Software - CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process - Telrex.com / EnghouseInteractive.com
Enghouse Interactive Announces the Latest Release of CallRex Call Recording Software

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2012/01/10 - CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process - Telrex.com / EnghouseInteractive.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Today Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

CallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software, and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording now works with the benefits of support for Microsoft Corp.’s native audio codec, Real Time (RT) Audio. CallRex Call Recording version 4.2 has also been given an updated installation package for a simplified and shortened deployment process.
"Microsoft is pleased that Enghouse Interactive is continuing to enhance their CallRex Call Recording offer for Lync customers," said BJ Haberkorn, Lync group product manager at Microsoft. "With the addition of RT Audio support, CallRex can now extend its flexible and affordable quality management solution to cover employees working outside the corporate network without the call issues associated with the use of traditional telephony codecs.”
“The CallRex suite of quality management solutions has had great success thanks to the efforts of our global partners and resellers. This release and the additions that we have made in our Microsoft Lync integration will open up opportunities in additional markets and give customers a quality installation experience and ROI,” says Bruce Sherman, product manager for Enghouse Interactive. “We received substantial feedback from our partner community that encouraged our decision to license the Microsoft RT Audio codec and add it to our list of standard codec support. We are excited about the 4.2 release, and we’re proud to provide CallRex software as a cost-effective and feature rich solution.”

Updates available in the CallRex 4.2 release include:

• Addition of conferenced-based active call recording;
• Added support for the RT Audio codec;
• Enhanced integration guide for Lync deployments;
• Improved installation process with more automation and fewer steps.

CallRex Call Recording is a core component of the CallRex Quality Management Suite™, an affordable quality monitoring solution from Enghouse Interactive. Call recording, monitoring, and agent evaluation software is an integral tool for companies with customer service and customer experience management initiatives. Version 4.2 of CallRex Call Recording further improves customers’ ability to securely capture customer interactions and monitor calls for process improvement.

In January 2012, access to the latest release will be automatically available to all customers with an active Telrex Platinum Support Plan. For more information about CallRex software, contact sales[.]telrex.com or visit telrex.com/.

About Enghouse Interactive

Enghouse Interactive (EnghouseInteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 regional operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio.

About CallRex Software

The CallRex software suite, part of the Enghouse Interactive family of interaction management solutions, is an IP call recording and contact center optimization software suite. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Corp., Cisco, Mitel, ShoreTel, 3Com/HP, BroadSoft, Avaya, Digium | Asterisk, and more.
Enghouse Interactive offers CallRex software through value added resellers worldwide. Learn more at telrex.com, enghouseinteractive.com, or call 425-827-6156 x2.

Contact Information:
Jill Majors, Enghouse Interactive
P: 602-789-2759 - jmajors[.]enghouse.com.

Heather Peterson, Sonus PR for Enghouse Interactive
P: 925-788-9039 - heather.peterson[.]sonuspr.com

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: Enghouse Interactive

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


Enghouse Interactive Announces the Latest Release of CallRex Call Recording Software

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Kathy Salt - EnghouseInteractive.com 
631-940-4297 ksalt[.]enghouse.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Enghouse Interactive securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Enghouse Interactive / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Qualcomm Announces Expansion of its Design in India Program
Verizon and Ahold USA Complete Digital Transformation of Iconic Retail Brands
Putra Stadium Now Renamed Axiata Arena
Dialogic Receives 2016 Real Time Web Solutions Excellence Award
Frost & Sullivan Honors Flowroute with Enabling Technology Award for its Communications Platform for SaaS Offerings
AVST Awarded PEPPM Contract Across 50 U.S. States
Xfone Chooses Dialogic’s SBC Platform for its International Voice Networks
UnitedHealthcare and Qualcomm Enhance and Expand Wellness Program That Provides Financial Incentives for a More Active Lifestyle
Aricent to Showcase its Latest Converged IoT Solutions At International CES 2017
Qualcomm Signs 3G/4G China Patent License Agreement with Gionee
Everest Group Recognizes HCL as a Leader for Internet of Things Services
Airtel Launches ‘V-Fiber’ in Mumbai to Deliver Superfast Broadband to ‘Digital Homes’
GreatCall, Inc. Acquires Healthsense
Qualcomm Joins Forces with Lionsgate to Unveil Cutting Edge VR Experience Based on Feature Film Saban’s Power Rangers
Affiliates of Xura Enter into Agreements to Acquire Mitel Mobile and Ranzure Networks to Create a New Key Player in 5G Ready Mobile Network Solutions

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)