Today Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.
CallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software, and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording now works with the benefits of support for Microsoft Corp.’s native audio codec, Real Time (RT) Audio. CallRex Call Recording version 4.2 has also been given an updated installation package for a simplified and shortened deployment process.
"Microsoft is pleased that Enghouse Interactive is continuing to enhance their CallRex Call Recording offer for Lync customers," said BJ Haberkorn, Lync group product manager at Microsoft. "With the addition of RT Audio support, CallRex can now extend its flexible and affordable quality management solution to cover employees working outside the corporate network without the call issues associated with the use of traditional telephony codecs.”
“The CallRex suite of quality management solutions has had great success thanks to the efforts of our global partners and resellers. This release and the additions that we have made in our Microsoft Lync integration will open up opportunities in additional markets and give customers a quality installation experience and ROI,” says Bruce Sherman, product manager for Enghouse Interactive. “We received substantial feedback from our partner community that encouraged our decision to license the Microsoft RT Audio codec and add it to our list of standard codec support. We are excited about the 4.2 release, and we’re proud to provide CallRex software as a cost-effective and feature rich solution.”
Updates available in the CallRex 4.2 release include:
• Addition of conferenced-based active call recording;
• Added support for the RT Audio codec;
• Enhanced integration guide for Lync deployments;
• Improved installation process with more automation and fewer steps.
CallRex Call Recording is a core component of the CallRex Quality Management Suite™, an affordable quality monitoring solution from Enghouse Interactive. Call recording, monitoring, and agent evaluation software is an integral tool for companies with customer service and customer experience management initiatives. Version 4.2 of CallRex Call Recording further improves customers’ ability to securely capture customer interactions and monitor calls for process improvement.
In January 2012, access to the latest release will be automatically available to all customers with an active Telrex Platinum Support Plan. For more information about CallRex software, contact sales[.]telrex.com or visit telrex.com/.
About Enghouse Interactive
Enghouse Interactive (EnghouseInteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 regional operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio.
About CallRex Software
The CallRex software suite, part of the Enghouse Interactive family of interaction management solutions, is an IP call recording and contact center optimization software suite. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Corp., Cisco, Mitel, ShoreTel, 3Com/HP, BroadSoft, Avaya, Digium | Asterisk, and more.
Enghouse Interactive offers CallRex software through value added resellers worldwide. Learn more at telrex.com, enghouseinteractive.com, or call 425-827-6156 x2.
Jill Majors, Enghouse Interactive
P: 602-789-2759 - jmajors[.]enghouse.com.
Heather Peterson, Sonus PR for Enghouse Interactive
P: 925-788-9039 - heather.peterson[.]sonuspr.com