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Lisbon, Portugal, 2011/12/26 - The Company won in the category of “Costumer Care by Other Channels”, standing ahead of companies like Zon, Optimus and PT. This was the first time an Office Center achieved this award - AvilaBusinessCenter.com / EspacoAvila.com.
The Avila Business Centers, company of turnkey physical work spaces for renting and leader in the virtual offices business, was the grand winner of the prize “Costumer Care by Other Channels” in the 2011 edition of the Call Center Trophy.
In early October, Avila Business Centers had been appointed by the organization as one of the finalists along with the services of Costumer Care by Other Channels by Optimus, CTT Expresso, Teleperformance, Zon, PT Contact-TMN, Liberty Seguros, Lanidor and Nestlé, among others, on a total of 22 companies competing directly with Avila Business Centers.
At the ceremony, held on November 17th, the Avila Business Centers would become the grand winner of the Call Center Trophy in the category of “Costumer Care by Other Channels”. In 11 editions of the Trophy, never a prize had been assigned to a Business Center before, which reinforces the merits of Avila and the recognition of the quality of customer care in the context of Virtual Offices and Office rental solutions.
“This distinction fills with proud the Avila Business Center’s Team and confirms the professionalism of our personalized service, which includes also the contact by mobile component through the virtual offices app myOffice. We weren’t expecting to come out as winners, because the finalists were all very powerful, however the prize is entirely fair. Now all we have to do is keep providing the same quality service and always seek for the best opportunities and technologies in order to progress in the field of customer care," said Carlos Gonçalves, Avila Business Centers’ CEO.
About Avila Business Centers
Founded in 2004 with the name Espaço Avila Business Centers (avilabusinesscenter.com), the company changed its designation to Avila Business Centers in 2011. Besides renting turnkey physical work spaces, is leader in the virtual offices business where presents solutions with prices between 55 and 85 Euros per month, with several services associated, among them legal and financial support, personalized telephone answering and access to the potentialities of remote management of the myOffice app for mobile devices: Android, iPhone and iPad. In May 2011 was created the brand Franchise Set-Up, to support start-up franchised companies.
Currently it counts with more than 300 national and international clients and is member and representative in Portugal of the major Business Center network in the World, the eOffice International Network, with more than 300 locations and managed from the United Kingdom. Avila Business Centers has its premises in Lisbon, in Avenida da República and in Avenida João Crisóstomo.