Vicorp, the leading provider of service creation software for Interactive Voice and Video solutions, is announcing that Optus Business has deployed Vicorp's xMP software suite to deliver leading-edge customer experience solutions for its corporate and enterprise customers.
Following a comprehensive evaluation Optus Business selected xMP for service creation and execution in a multi-tenant hosted environment and is now providing automated voice services for enterprise clients. Optus Business offers a wide range of self-service capabilities within its IVR portal, provided as a secure virtual IVR for hosted clients.
xMP's Service Creation Environment provides Optus Business hosted customers with the fastest route to market for new voice or video services, offering a competitive edge and flexibility. New services can be quickly configured, tested and deployed in a distributed, secure multi-tenanted model.
"We are delighted that Optus Business is rolling out rich customer experiences so rapidly" said Tony Davies, Vice President of Worldwide Sales for Vicorp,"Optus continues to lead the market through differentiated services that provide customers with personalised applications and content".
"The Vicorp environment is well-suited to the rapid development and deployment of bespoke voice applications for our corporate and enterprise customers, across an open web service architecture," said Scott Mason, Director of Marketing and Strategy, Optus Business. "Reporting capabilities provide real-time insight on application usage, caller experience and a wide variety of other key performance indicators enabling us to improve the customer experience".
Vicorp (vicorp.com) is an award-winning independent provider of Voice and Voice Biometric technologies for business. Its service creation platform, xMP enables the design, build, operation and support of sophisticated voice and video self-service applications. xMP's sister platform xSB, enables voice biometrics to be incorporated into any telephony-based service for authentication of the caller, which is becoming a standard element for highly secure telephone based transactions.
About Optus Business
Optus Business (optusbusiness.com.au) is a leading provider of telecommunications and information and communications technology (ICT) solutions to businesses across the spectrum. Optus Business solutions are suitable for organisations with 200 or more employees and include mobile, IP converged solutions, voice and managed services. For more information please visit our website at