When: Tuesday, Dec. 6, 2011 at 3:00 pm. EST
Location: Online, with free registration
Speakers: Joaquin Saravia, Research Analyst for Frost & Sullivan’s Information & Communication Technologies practice.
Given increasing costs and maturity in traditional Latin American markets, the Andean region has emerged as an economic alternative with a positive investment atmosphere surrounding it when looking ahead to the future. This briefing will look at the overall Latin American contact center applications playing field, specifically diving into the Andean region as well as analyzing two key markets, Colombia and Peru.
Attendees will get an overall update as well as learn about growth perspectives in the market. This briefing will benefit contact center applications manufacturers, distributors of these applications, and contact centers thinking about entering the region or expanding their footprint in the region.
“Facing pressing economic conditions, it is extremely important for vendors to understand the market and their customers,” said Frost & Sullivan Research Analyst Joaquin Saravia. “This will result in an understanding of which solutions should be positioned for each segment in Latin America. Moreover, they must learn where there are greater opportunities and go after them by adapting the solutions and the type of offer it provides based on the specific market needs.”
For more information about Frost & Sullivan’s Information & Communication Technologies practice, please visit frost.com/InfoCommTech.
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