NewswireToday - /newswire/ -
Marietta, GA, United States, 2011/11/30 - RE/MAX International received the highest overall customer satisfaction rating in this year’s J.D. Power and Associates Home Buyer/Seller Study for both home buyers and home sellers – the first time the same company has won both categories.
J.D. Power, in this annual study of home buyer and seller satisfaction involving the nation’s largest real estate companies, considered three factors in the home buying experience: agent/salesperson, office and a variety of additional services. Four factors were examined for the home-selling experience: agent/salesperson, marketing, office and a variety of additional services.
“We are thrilled to be part of the nation’s top-rated real estate company,” said Ben Christopher, co-broker/owner of RE/MAX Greater Atlanta in East Cobb. “Our focus always has been on providing top-notch customer service. These awards are further proof that RE/MAX, and RE/MAX Greater Atlanta, do whatever it takes to meet, and exceed, customer expectations.”
And RE/MAX Greater Atlanta has long served the metro Atlanta home buying and selling public. The firm celebrated its 25th anniversary in early November 2011, making it one of the oldest RE/MAX franchises in all of Georgia.
Details from the study indicate that, on a scale of 1,000, home buyer respondents ranked RE/MAX highest with a score of 805 and home sellers put RE/MAX on top at 791. The 2011 study includes more than 4,200 evaluations from 3,680 respondents who bought or sold a home in the U.S. between March 2010 and April 2011.
“It all comes down to professionalism and a commitment to a premier level of customer service,” said RE/MAX International Chairman and Co-Founder Dave Liniger. “Because RE/MAX agents average more experience and training than other agents, they are better prepared to deal with home buyers and sellers in any kind of market.”
Locally, Christopher said the nearly 50 RE/MAX Greater Atlanta real estate agents in the company’s East Cobb office at 2050 Roswell Road – and their thousands of franchise colleagues across the country and around the world – are the real winners of the award. The Atlanta-based affiliate is currently interviewing experienced agents to expand its sales team.
To learn more about RE/MAX Greater Atlanta, the current market, or to search properties for sale, visit the website or call 770-973-9700.
RE/MAX Greater Atlanta (realestateatlantaga.net) is celebrating 25 years of selling metro Atlanta real estate. The company is co-owned by Ben Christopher and Denny Jones. Centrally located minutes off I-75 at 2050 Roswell Road in Marietta, RE/MAX is the most recognizable brand in residential real estate today. In metro Atlanta, RE/MAX agents sold more homes in 2010 than any other franchise. In the 2010 REAL Trends 500 ranking (based on 2009 sales), RE/MAX ranked #1 in the nation for closed transaction sides by agent, total transactions for the company, sales volume, and sales volume per agent.