Altitude Software, the leading independent global contact center solutions vendor, today announces the release of the Altitude + MS-CRM Connector for Microsoft Dynamics CRM 2011, a pre-packaged solution that immediately leverages the power of an easy-to-use CRM system through a suite of contact center applications.
The integration solution between Microsoft Dynamics CRM 2011 and Altitude uCI™ suite provides out-of-the-box functionality to reduce solution deployment time and total ownership costs. It enables businesses of all sizes to stop wasting time on manual operations, unify customer contact history and increase the value of customer insight in the CRM system, as it gets used by sales and contact center teams.
Joint customers find accurate information key to successful sales
The Altitude+MS-CRM Connector boosts productivity in marketing and sales activities with real time customer contact workflow. Using complete information from Microsoft Dynamics CRM 2011, it enables the automatic dialing of leads in a unified multichannel environment for contacts through voice, email, SMS or chat. These capabilities allow Inside Sales teams to follow up on leads immediately, winning them precious time over the competition.
The Altitude Agent Desktop enables the CRM application with a unified contact center agent interface that simplifies agent work, improves response time, and increases FCR (First Call Resolution). Altitude uCI™ also provides Microsoft Dynamics customers with intelligent routing for multichannel interactions, IVR functionality to improve service, and call recording for quality management. Customer service operational and business indicators also become widely available across the organization.
Better service with 360º view of customer contact history
"The out-of-the-box combination of Altitude uCI™ and Microsoft Dynamics CRM is a key component of Altitude’s integration strategy through connectors to third-party CRM applications from leading vendors such as SAP, Microsoft, Oracle/Siebel and Salesforce”, states Miguel Araújo Lopes, Vice President Marketing for Altitude Software. "Altitude offers an outstanding interaction management platform that provides more than unified communications functionality to CRM applications. The pre-integrated solutions are in place at customers in several geographies and industries, which find it key to achieve more sales and provide positive customer experiences”.
Altitude uCI™ solutions increase the value of CRM applications by enabling the integrated, efficient management of voice, email, Web collaboration, Web chat, and IVR interactions. Solutions from Altitude Software also include intelligent multimedia interaction routing, a powerful predictive dialing algorithm, and a unified contact centre monitoring and management tool. The effective telephony integration for the CRM environment enables CRM systems with a unified contact center solution that is simple and fast to deploy, allowing a clear return on the investment.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.
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For More Information
Carlos Taveira, Get Global Marketing Communications
T: +351 213502551 / E: carlos.taveira[.]getglobal.pt.