What: Webinar discussion,“Thriving in the New Era of Customer Relationships”, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research.
When: Thursday, December 8, 2011 at 1:00 pm. ET/ 10:00 am. PT
Brad Cleveland, Author, Consultant, Co-Founder and Senior Advisor, ICMI, Speaker
Drew Paik, Director, Customer Acquisition, MarketTools, Inc., Speaker
Layne Holley, Director of Community Services, ICMI, Moderator
Customer contact services are undergoing their most significant “upgrade” ever as they become increasingly central in organization-wide efforts to understand and meet customer expectations. Customer management expert Brad Cleveland will help you take your contact center into 2012 on solid footing by showing you how to:
• Understand the contact center's changing role in creating customer loyalty;
• Harness the contact center's potential;
• Reshape the customer access strategy;
• Build all customer interactions into plans and processes.
About MarketTools, Inc.
MarketTools (markettools.com) is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. The MarketTools premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London.
About MarketTools CustomerSat Software and Services
MarketTools CustomerSat is a Web-based Enterprise Feedback Management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools EFM consultants are available to help CustomerSat customers get the most out of their investment in EFM, from design of satisfaction programs to advanced analysis of survey results. Through the use of comprehensive analytic tools, action management technology, and the expert knowledge of customer satisfaction consultants, MarketTools helps clients optimize satisfaction and loyalty programs that deliver high-value business impact.
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