SugarCRM, the world's fastest growing customer relationship management (CRM) company, Since 2004, there have been more than ten million downloads of Sugar and its related projects, delivering value to more than 850,000 people at more than 70,000 organisations worldwide.
The latest platform enhancements include support for deeper integration with third party applications, faster feedback for real-time collaboration, and tighter administrative control for a 360-degree view of all activities and projects. The new Sugar 6 dedicates the most flexible, intuitive and open CRM platform on the market to its community developers and customers.
“Being open and flexible is in SugarCRM’s heritage; we provide a free and open source platform that developers can use to build their own applications,” said John Mertic, community manager at SugarCRM. “The newest release of the Sugar platform is dedicated to our community and provides them with more robust tools and significant feature enhancements. It’s imperative we build together, so as the community grows, so does SugarCRM as a company.”
Enhanced Admin Control Provides Open View of All Activities
The new Sugar 6 provides more thorough administrative controls to users. The new mass update control allows administrators to arrange either role-based or policy-based access, granting a complete view of activities for better project management. Improvements to the platform increase the ability to handle activities during lead conversation, resulting in more flexibility during the lead conversation process. Sugar Logic now has the ability to import data, create formulas, rename modules and manage mass updates to all modules for greater transparency.
Intuitively Designed for Integration
Built for customisation and to fit with a variety of third-party applications and different solutions, the latest version of Sugar 6 can now integrate data from even more sources. Sugar 6.3 has an enhanced Import Wizard and the ability to import Google contacts. Users can also do more inline editing thanks to the improved quick edit feature in ListViews, subpanels and reports. Users can also easily import and archive external emails into Sugar 6.3.
Continual Feedback Fosters Deeper Collaboration
The new platform allows SugarCRM’s open development process to gather continual feedback from customers and users, resulting in higher quality products designed to meet real-world needs. For example, through the company’s Open+ Developer program, Sugar 6.2.4 had a record 10% of the bug fixes that came directly from community contributions, and there have been nearly 100 accepted code contributions this year.
“By participating in the SugarCRM Open+ Developer Program, we have had the opportunity to contribute to code sprints and to co-innovate alongside other members of the community and SugarCRM engineers,” said Vincent Rollin, CTO and co-founder of Synolia. “The program lets us have a larger voice in SugarCRM, and we are effectively able to shape the future of the Sugar product family.”
The new platform also offers an upgraded AJAX user interface, resulting in an average of 40 percent performance improvement with faster response time.
As with all Sugar offerings, users can run Sugar 6.3 both on-premise and in the cloud and can make unlimited changes without restriction. Sugar is the world’s most widely used open source CRM solution. With more than 30,000 developers and over 1,000 extension projects on SugarForge, the Sugar community supports a growing collaboration of developers, programmers, partners and customers. With Sugar 6.3, the community now has even more choices and a greater ability to build tailor-made applications.
SugarCRM (sugarcrm.com) makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 850,000 end users in 192 countries. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.