PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Ameyo Communication Suite Manages Interactions for Largest Financial Services Firm in Bangladesh - IDLC uses Ameyo Communication Suite to amplify their call management process - Drishti-Soft.com
Ameyo Communication Suite Manages Interactions for Largest Financial Services Firm in Bangladesh

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2011/11/02 - IDLC uses Ameyo Communication Suite to amplify their call management process - Drishti-Soft.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Ameyo Customer Interactions Management tool becomes the technology powering the customer care unit of IDLC. The operations ranged from business administration to legal processes and with a disparate set up of work operations; there was a rising need for consolidation of the work process. There was deterioration in the number of repeat customers, thereby leading to a failure of customer retention ability. With Ameyo as the driving force, the interactions were efficiently managed without worrying about the wastage or redundancy of existing resources.

Adding further Surajit Roy, Senior BD, Drishti-Soft says,"Dependency on manual management of processes was leading to downtime and increasing the scope of human errors. Automation was needed in order to improve business efficiency by a considerable amount. Ameyo provided the much needed automation and boosted customer satisfaction levels. IDLC has recorded a remarkable increase in customer retention owing to Ameyo’s unified platform."

As a financial service provider, the interactions were mostly query-related, legal processes, transaction-associated and also a network of communications that took place within the workplace. Safeguarding the information of the customers and ensuring secure interactions forms a vital part of any financial organization. Also a better customer-query response that can be facilitated through a CRM becomes important. Ameyo provided for a common infrastructure across organizations and gave a holistic customer view across various units.

Ameyo is feature-rich call center software that comes equipped with high-end features such as auto-attendant and risk management which enables the desired reliability and safety. It can effectively manage the resources so as to ensure maximum productivity. A bird's eye view of the operations, regular tracking of incidents and skill-based routing of the calls, all of these contributed in easing out the complexity involved in manual handling of interaction processes. Equipped with the power of Ameyo, IDLC can now plan a rapid business expansion on the same technology infrastructure.

About IDLC

IDLC is the largest financial institution (non-banking) and one of the leading investment and merchant banks of Bangladesh. It was established in 1985 with the collaboration of reputed international development agencies, such as Kookmin Bank, Korean Development Financing Corporation, International Finance Corporation of the World Bank Group, Aga Khan Fund for Economic Development, German Investment and Development Company.

About Drishti

Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Ameyo Communication Suite Manages Interactions for Largest Financial Services Firm in Bangladesh

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Software Ranks as one of Canada’s Fastest-Growing Companies on the 2017 PROFIT 500
Upstream Works Software Announces New Partnership with GDT
Upstream Works Software Announces New Partnership with NextNet Partners
Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  RightITnow Ltd

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)