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Redwood Shores, CA, United States, 2011/10/31 - Oracle solution delivers competitive advantage through streamlined business processes and improved decision making (NASDAQ:ORCL) - Oracle.com. NYSE, NASDAQ: ORCL
To ensure the efficient and secure exchange of sensitive mortgage documents and data, American Home Mortgage Servicing Inc. (AHMSI), a provider of services to homeowners and loan investors, has implemented Oracle WebCenter®.
With a multibillion dollar portfolio under management, AHMSI wanted to reduce costs and improve decision-making by streamlining communications with third party mortgage loan investors and consolidating relevant information and documentation for individual mortgages in a single, secure and easily accessible workspace.
Using Oracle WebCenter, AHMSI deployed a public-facing Web portal that incorporates secure workspaces. The workspaces provide authorized external users with immediate access to up-to-date loan information, call center data and other supporting content required to make informed decisions regarding loan modifications and mortgage investment approval.
The Oracle solution has not only reduced AHMSI’s reliance on email and FTP sites for communicating with its business partners, it has automated much of the workflow around loan approvals and reduced the average time for the loan approval process from 30 days to one week.
To further enhance productivity and reduce time spent searching for information, AHMSI is using components of Oracle WebCenter as a secure central repository for daily, weekly and monthly business reports.
In addition to its deployment of Oracle WebCenter, AHMSI has implemented Oracle WebLogic Server, Oracle JRockit, Oracle Identity Management, Oracle SOA Suite, Oracle Database 11g and Oracle Exadata Database Machine.
“To maintain our commitment to providing customers with the highest possible levels of services while creating a competitive advantage for our business, we needed to be able to share strategic and sensitive content in a safe and secure manner,” said Vince Holt, manager, Application Management, American Home Mortgage Servicing, Inc. “With Oracle WebCenter, we have a flexible and modern user experience platform that allows us to securely, reliably and efficiently manage our portfolio of sensitive data and share it with our business partners. This not only helps ensure compliance with various government regulations, it accelerates processes and supports more informed decision making.”
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Simon Jones, Blanc and Otus
P: +1. 415.856.5155 / E: sjones[.]blancandotus.com.