Based on its recent analysis of the enterprise voice and unified messaging platform market, Frost & Sullivan recognizes Siemens Enterprise Communications with the 2011 Global Frost & Sullivan Award for Customer Value Enhancement. Having one of the strongest and most appealing unified communications and collaboration (UC&C) portfolios in the market, the company proactively creates value for its customers by offering competitive messaging solutions, maintaining a strong focus on open standards, and delivering customized packages, programs, and promotions.
Siemens Enterprise Communications’ OpenScape Unified Communications (UC) Suite, a pioneering UC solution, has gained recognition as one of the most open and mature solutions in the market. It is a customizable software set that integrates with all the UC and business applications at the customer’s work place.
For customers that require a robust set of UC features such as presence, IM, audio, Web and desktop video conferencing, and do not require rigorous UM capabilities, the OpenScape UC Application is the ideal solution. It delivers unified voice messages to the customer’s Microsoft Outlook or IBM Lotus Notes inbox.
Meanwhile, for customers that require an enterprise-grade, secure, and scalable UM solution, OpenScape Xpressions will hold a lot of appeal. OpenScape Xpressions is the company’s full-fledged UM solution that integrates with more than 15 different private branch exchanges (PBXs), including all of its own platforms as well as those from Avaya, legacy Nortel, and Cisco. Customers that use Xpressions traditionally require extended UM capabilities such as a dual-store UM deployment option or additional scalability for deployments of over 5,000 users.
To make it easy for new customers to experience UC, Siemens Enterprise Communications has introduced Xpressions UC, which provides another pathway to UC. The solution includes full-featured voicemail, fax, SMS and UM, apart from instant messaging, presence, and in-house audio and Web conferencing.
"Siemens Enterprise Communications understands that some customers may be willing to try UC features and capabilities, if offered an easy and cost-effective migration path from their existing messaging system," says Frost & Sullivan Team Leader and Senior Industry Analyst Alaa Saayed . "By integrating with the majority of email and groupware systems, OpenScape Xpressions offers customers the choice between a single- or dual-message store option on a per-user basis."
Open standards and the resultant interoperability gives vendors a solid competitive advantage, as customers look to integrate best-of-breed communications applications. For example, OpenScape Xpressions can be deployed in almost any environment, including numerous third-party telephony systems and session initiation protocol (SIP)-based software switches.
"Siemens Enterprise Communications is a frontrunner in the execution of an open communications philosophy and architecture," notes Alaa Saayed. "Not only did the company design its solutions to interoperate with multiple systems and environments, but it also allows businesses to easily and freely develop customized open applications through the use of internal developer resources and software development kits."
Siemens Enterprise Communications’ OpenScape Fusion Developer Program allows system integrators, value-added resellers (VARs), developers, customers, and the company’s existing partners to create innovative communications-enabled solutions that add specific value to the businesses deploying them. Comprising an interactive Web-based portal, different developer resources, diverse developer services, and co-marketing and selling opportunities, the OpenScape Fusion Developer Program is an example of an open environment that enables different communities of partners to develop their own innovative apps, making the most of products with open standard interfaces.
Siemens Enterprise Communications not only offers customers the ability to evaluate various off-the-shelf UM solutions and customize the solutions based on the level of messaging capabilities required, but also provides UM as a component of its tailored packaged communication bundles. Further, as part of the OpenPath strategy, the vendor offers programs that make it simple, easy, and affordable for installed-base and legacy third-party PBX customers to upgrade to the latest UC solutions.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment. This award recognizes the company's considerable focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Siemens Enterprise Communications
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit siemens-enterprise.com or enterasys.com/.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.