On November 2-4, decision-makers from a wide spectrum of debt and collection companies will meet at the 19th Annual Collections and Credit Risk Conference at The Cosmopolitan in Las Vegas to discuss new strategies and best practices in collections for the coming year.
John Tallarico, vice president of Product Management at SoundBite Communications, Inc. (NASDAQ: SDBT), joins a panel of industry experts to explore new considerations around the Telephone Consumer Protection Act (TCPA) and how the law impacts the collections industry. Tallarico frequently visits Capitol Hill as an advocate for modernization of industry rules and compliance. During “TCPA-What’s Legal, What’s Not,” attendees will gain insight into the nuances of the law as well as:
• Hot-button issues - How collections agencies can effectively use auto dialers, express consent and existing business relationships;
• Mitigating risk and avoiding audits - Tips for reducing your risk of exposure in-house and what to look for to prevent litigation;
• What’s new? What’s next? - Key case law developments and what the future holds for the TCPA.
“As technology evolves, laws need to evolve in concert. Even the most minor shift in legal definitions can drastically alter a company’s ability to remain compliant,” said Tallarico. “It is critical that the TCPA reflect the changes in communications that have occurred since it was first enacted in 1991, and collections agencies need to understand what those changes are to continue effective, yet legal communications with their customers.”
About SoundBite Communications
SoundBite Communications (SoundBite.com) is a leading global provider of cloud-based, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.
SoundBite is a registered service mark of SoundBite Communications, Inc.