The 2011 Frost & Sullivan Russia Company of the Year Award in Water and Wastewater Services is conferred on Rosvodokanal. The companyís high quality services, coupled with positive feedback from end-users, application of modern technologies and continued penetration of new regions in Russia has marked its success.
As one of the leading private operators of water utilities in Russia, Rosvodokanal accounted for over 33 per cent of the private water and wastewater market in 2010. Currently, it provides water and wastewater services for over 6 million people and operates water utilities in 7 major Russian cities as well as one region in Ukraine.
"The investment agreement between Rosvodokanal and the municipalities in each of the 8 regions signifies the companyís commitment to modernise water and wastewater systems," notes Frost & Sullivan Research Analyst Paulina Szyplinska. "Rosvodokanalís success can be attributed to the synergy of its western management style approach combined with its deep knowledge of the Russian water and wastewater services sector."
Rosvodokanal is considered to be a driving force behind important legislative changes required to attract private investment to the environment sector and to develop the public private partnership (PPP) model in the water and wastewater services sector in Russia.
"The company has aimed at alleviating the inefficiencies common in underdeveloped regions and, in some cases, the dilapidated Russian utilities industry," adds Szyplinska. "Rosvodokanalís comprehensive investment programmes for 2007-2011 are aimed at modernising engineering infrastructure facilities and cover priority tasks to address major problems of the water supply and wastewater disposal system."
One of the initiatives undertaken by the company has been to introduce energy-saving technologies, including the installation of equipment to enable automatic operation of water and wastewater pumping stations. This is in line with the special attention paid by the company to energy and resource-saving investments; in 2009-2010, Rosvodokanal reduced its overall energy consumption by 22,247 kWh.
Additionally, the company pays considerable attention to environmental issues; the allocation for environmental protection rose 5 fold since 2007Ė2008, starting from $4.9 million in 2007 up to $22.2 million in 2010.
"This underlines Rosvodokanalís dedication to the sustainable development of various regions and its promotion of environmental safety, people's health and rational water use," remarks Szyplinska. "All members of the Rosvodokanal Group conduct comprehensive environmental and social monitoring and review possible adverse environmental impact in order to mitigate likely risks."
Rosvodokanal is the leader in applying most efficient technologies for water and wastewater treatment, such as membrane methods, no-dig technologies and ultra-violet disinfection. In 2010, the company introduced systems of data collection from meters using GSM and Web communications that automatically analyse water consumption and collect up-to-date information on leaks. In the near future, it also plans to use mini power stations in sewers and membrane bioreactors.
"Despite severe shortages of skilled workforce in water and sewage services in Russia, the company has succeeded in putting together a team of professionals capable of handling various problems, providing relevant services to water and sewage utilities," concludes Szyplinska. "In 2010, it established round-the-clock call centers in all regions of operation that significantly improved customer service quality."
Each year, The Company of the Year Award by Frost & Sullivan is presented to a company for excellence in growth strategy and growth implementation, degree of innovation with products and technologies as well as leadership in customer value and market penetration.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Rosvodokanal (rosvodokanal.ru/en/) is a major private water supply and wastewater disposal operator in Russia with over 33.0 per cent share of private water and wastewater market in 2010 in Russia. The company runs the town water and sewages services in Barnaul, Kaluga and Kaluga Region, Krasnodar, Omsk, Orenburg, Tver, Tyumen. Since 1949, Rosvodokanal has been specializing in providing pre-commissioning services in scope of water and wastewater systems across the entire territory of the former USSR. Since 2003, Rosvodokanal has been a member of the Alfa Group, which has enabled the company to develop its service-provider business in a short span of time and claim the leading position in the area of water and sewage utilities asset management in Russia.
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